For our warranty and return policy on zappers, please visit they only site where our zappers are sold, petzapper.com

The information on this site was last valid in Feb. 2006.

It is our desire for you to have a functional and useful product. If after receiving your ParaZapper™ parasite zapper you are not fully satisfied with the product, you may return it in new undamaged condition for a full refund of the unit cost within 30 days after receipt ( excluding S & H and used wrist straps ).

You must call us first before returning.

Used wrist straps can not be resold so there is a $9.00 US.
Restocking charge on units returned with used wrist straps.
Shipping, handling, and insurance cost are not refunded.

Additional charges may be:
Clean and polish copper paddles $3.50
Clean and polish copper foot pads $5.00

30 days is not enough for full results, but is sufficient to notice a change. According to one test study on zappers, 97% of users achieved noticable improvement within 45 days. If you do not see at least some reasonable results within 30 days, we want you to call us. We will try to help find out why you are not having good results and if necessary, we may extend your test period.

Otherwise, returned units MUST be postmarked by the 30th day or there may be additional charges. Units that are not postmarked by the 30th day may be subject to a re-stocking charge fo 25 % for 31 to 45 days and 60 % for those that exceed 45 days. We apologize, but this is due to the few people who like to abuse return policies. If we charged 5 times our cost for zappers as some sellers do, we could offer lifetime free return. We can not resell a used zapper as new so, how can we reasonably give a full refund for a zapper that is 3 or 4 years old. If you want to upgrade or have a problem, then please call.

Returned units that have been used are not re-sold as new... What do we do with them? We often donate them to charitable organizations, sell them as refurbished units at a reduced price, or send them to those who can not afford to buy in foreign countries.

Assembled units are warranted against defects in materials and workmanship for a period of 3 years from date of purchase. Not covered by this warranty, are damages resulting from misuse, abuse, neglect, accidents, or acts of god and nature. Warranty period changed to 3 years on 10 Sept. 2004.

At our option, we will either repair or replace a defective unit or part which is covered by warranty. It is the customers obligation to provide shipment to our service center for repairs. We will provide return shipment by standard ground delivery. The customer may request 2-day or next day delivery at his/her own expense.

Because the wire to copper paddles and foot pads may break on occasion, we have an exchange policy. Call us when a wire breaks and we will mail you a replacement within a few days, the next day if possible. Return the old damaged one within 10 days and you will not be charged unless the wires were damaged by abuse, or extreme circumstances such as being chewed by a dog.